Consentz review

What Consentz actually does

Consentz is clinic management software built specifically for aesthetics: injectables, skin treatments, dermatology and the adjacent cosmetic disciplines. It has been in the market since 2012, was designed by a practising aesthetic doctor, and reports more than two hundred clinics using it. The pitch is narrow on purpose. Rather than being a general appointment book with a medical record bolted on, it treats the consultation and the consent as the centre of the system and arranges booking, payments and marketing around them.

It runs as two interfaces. The Medical App is iPad-based and lives in the treatment room: the practitioner works through the consultation, dictates notes, captures before-and-after photographs with markup and ghost imaging, and collects a signature on the consent form on screen. The Control Centre runs in a browser and handles the business side, meaning calendars, patient records, stock, invoicing, reporting and the marketing modules. Patients get their own portal for self-booking, intake forms, deposits and Zoom-based video consultations. Payments run through Stripe, accounting through Xero, and messaging through Twilio. The company holds ISO 27001 certification and describes its hosting as HIPAA-compliant, which is not a formality when the record contains identifiable clinical photography.

Key features

The capability set is aimed squarely at treatment delivery rather than general practice administration.

• Pre-loaded consent and consultation form templates for aesthetic treatments, signed on device with a tamper-proof audit trail
• Clinical photography with ghost imaging for repeatable angles, plus annotation and mapping of injection sites on the record
• Practitioner calendars with online self-booking, waitlists, automated reminders and rebooking prompts
• Payments, deposits and prepayments taken online or at the counter, with invoicing linked to the treatment record
• A patient portal covering forms, payments and secure video consultations for remote review
• Stock tracking and business dashboards covering treatment revenue and practitioner performance

Who it's for

The right buyer is a single-site aesthetics or dermatology clinic with one to a handful of injectors, where the compliance exposure sits in consent and record-keeping rather than in scheduling volume. Clinics moving off paper get the largest gain: signed consent, medical history and photographs stop living in three separate places, and an insurer or regulator asking for a treatment record is answered in seconds. Practitioners who work across two locations, or who consult remotely before treating, also get real use from the portal and video consultation.

It is a poor fit for high-throughput salons and spas whose problem is calendar utilisation rather than clinical documentation; those businesses are better served by a booking-first system. It is equally wrong for multi-discipline clinics, physiotherapy or general practice, because the templates, the vocabulary and the reporting all assume aesthetics. Any clinic that needs strong financial reporting out of the same system should also test that carefully before committing, since it is the area users criticise most.

How it compares

Pabau is the closest UK competitor and covers a wider range of clinic types with stronger reporting and marketing automation, at the cost of a heavier setup. Aesthetic Nurse Software and similar niche products are cheaper and simpler but stop at forms and diary. Boulevard and Fresha come at the same customer from the salon side, with better retail, staff and payment handling and much thinner clinical records. Consentz sits at the clinical end of that spectrum: the best consent and photography workflow of the group, the weakest back office.

Verdict

For an aesthetics clinic whose main risk is documentation, this is a well-judged tool, and the iPad workflow is the part practitioners actually keep using after the novelty fades. The certifications and the long track record support that. What holds the rating down is the surrounding business software: invoicing and reporting are the recurring complaint, some admin paths take more clicks than they need, and the complete absence of published pricing makes it hard to judge value before a demo. Evaluate it on the treatment room first, then check the numbers it gives your bookkeeper.